general questions

Hi there! Have some questions about our company? Find the answers below. 

  • what are your business hours?

    Monday-Friday, 8:30 AM - 4:30 PM.

  • how do I pay my rent?

    Log into your online portal to pay your rent.

  • how do I submit a maintenance request?

    Please submit a maintenance request through the tenant portal.

    1. From the Home or Maintenance tab, click Request Maintenance.
    2. Enter a detailed description of the issue, upload one or more photos of the item needing attention, give the property manager permission to enter with their key, then click Submit Request.

  • Is Grand Oaks pet friendly?

    Yes! Grand Oaks is pet friendly. All pets must be registered prior to move-in. There is a $25/month fee per pet plus a one-time non-refundable $250 fee

  • Is the Pool open?

    Our pool is currently under renovation and will reopen soon. In the meantime, enjoy our pickleball courts and gazebos!

  • What are the lease terms available?

    We offer flexible lease terms anywhere from 12-36 months.